Once the official payment has been made, changes in tour details should be requested via email (email@example.com or email of the staff processing your booking), and is subject to a surcharge of hotels and restaurants (depending on each case). Possibility of reservation amendments is also subject to service availability of our suppliers (hotels, restaurants and other)
Step 1: Send us your inquiry
If you like any of tours, services the booking form is available at that page. Please send us an inquiry so we can check the availability for you. In case the service is not available, we will recommend you another one or ask for further information from you to find out the suitable service for you most. You can also use the contact us form (at the top right corner of our website) or customize form at http://www.absoluteasiatravel.com/request-a-custom-tour/ if you are not sure what tour to go with.
Step 2: Passenger’s Information
Send your personal information for making payment link (if you pay by credit card) and over night registration if you book Halong Bay and Mekong River Cruises. We’ll send you travel registration form with information as bellow:
*Title (Mr, Mrs, Miss, Ms)
*Full name as it appears on the passport
*Nationality/Country of residence
*Date of birth
*Expiry date of Vietnam entry visa (If the nationality holder does not need to apply for the visa, entry date and exit date are required)
Step 3: Payment
After you agree on what tours/ services to take, we’ll send you invoice and payment instruction for you to choose methods of payment (http://www.absoluteasiatravel.com/term-condition.html) then 20% deposit (if your departing date is more than 30 days from your booking date) and full payment (if your departing date is less than 30 days from your booking date).
After your money credit into our bank account (normally 2 – 5 working days) we’ll send you receipt/ confirmation file.
Your booking will be completed then and you can check the booking status directly with our suppliers if you would like!
As soon as accepting to book the services with us, you have to pay the deposit for the services. In the mean time, we’ll make provisional reservation for you. Once we received your deposit notification, we’ll make firm reservation for your services straightaway – this mean your reservation is firmly confirmed with a confirmation file.
When all of the services are reserved successfully, we will update to you and send you other useful information such as travel guide, travel tips,…
If the services were fully booked (maybe booked by someone else while booking is under processed because some tour operators don’t allow blocking policy), we will inform you and suggest similar options. In case you no longer want to book these alternatives, we will refund all of the deposit amount.
You can find further information about us as following:
1. Our International tour operator license was issued by VNAT – Vietnam National Administration of Tourism – the governmental office of tourism of Vietnam. This license is a certification of Absolute Asia Travel’s bond at an approved bank to guarantee financial security in respect of customers’ advanced payments as well as the quality of travel services.
For further information, you can check with VNAT – Vietnam National Administration of Tourism (a governmental office of tourism of Vietnam). Please mail to: firstname.lastname@example.org or call at +84 24 3944 7571
2. We’re also members of following Associations in Vietnam: Vietnam Tourism Association (VITA) and Vietnam Society of Travel Agents (VISTA) (it’s in Vietnamese but you can see us and our Head Office information there)
You can also compare the international tour operator number on those site and the one of our main website at https://www.absoluteasiatravel.com/why-us/
3. We can put you in touch with a couple of our previous clients so you can contact them to learn more about us. If you prefer this option, we will ask for their permission first and then send you the contact details.
4. Once you book services with us, you can send an email to our partner/ suppliers and find out if your services have been booked by us or not.